Administration/Accounting Programs


The following companies offer training programs dedicated to administrative staff and general management. These professional trainers and consultants have collectively given numerous workshops across Canada and in the US. 


Spader Business Management

A World of Training

Marzahn and King Consulting

Avantage Interaction Client

Dale Carnegie Training

First Reference


Spader Business Management

Spader Business Management has spent more than 30 years educating businesses how to save time and money, how to develop a strong culture and high performing staff, how to obtain and retain more customers and how to see and adjust ahead of the marketplace.

Workshops routinely offered in Alberta, Saskatchewan, Ontario and Quebec. Current workshop information is available on Spader Business Solutions’ website.


A World of Training Workshops

A World of Training offers training in variable and fixed operations in numerous formats and settings.

Complete Receptionist training

Complete Owner/General Manager training

Complete Internet Management training

Complete Telephone training

Complete Recruitment training

Complete Video training


Marzahn and King Consulting

Specializing in the RV industry, Marzahn and King Consulting delivers professional training in all areas of dealership operations.

Owner/General Manager Class

Dealership Simulation


Avantage Interaction Client

Montreal-based Avantage Interaction Client, helps business people discover, leverage and access new global opportunities based on evolving customer expectations. They are experts in customer relationship management, customer behavior and integrated marketing communication and have empowered a number of organizations to improve their sales performance and online footprint with web 2.0 and social media.

Ontario RVDA and RVDA of Quebec have offered workshops on understanding of social media and how to use it as a marketing tool effectively to generate profit.

Workshops include:

How to generate profit with social media

The new web customer behaviour

How to improve your sales team effectiveness


Dale Carnegie Training

Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business.

There are a total of 6 curriculum areas. They are further broken down into over 150 training modules that can be interchanged to address your organization’s needs.

RVDA of Canada members receive exclusive pricing on any Dale Carnegie Training program. Please contact RVDA of Canada for more details.

Here are some training programs available:

The Dale Carnegie Course®

Dale Carnegie offers a training process that empowers people to move beyond their comfort zone as they reach for and attain breakthrough goals.  This provides a foundation for life-long performance improvement.  Participants are taught how to strengthen interpersonal relations, manage stress, and handle fast-changing workplace conditions.  People develop a take-charge attitude that allows them to initiate with flexibility and enthusiasm.  Interactive sessions elicit full participation in the learning process through practice and group discussion.  As participants experience breakthrough training in “real life” situations, self-confidence and productivity increase.

Leadership Training For Managers Program

This highly concentrated program focuses on primary management functions and communication skills development. Based upon a new paradigm of leadership that focuses on trust, teamwork, empowerment and accountability, this program develops the essential skills of creativity, delegation, communication, problem analysis, time management and motivation.  Projects relate specifically to the workplace, where skills can be applied immediately.

Sales Success

This cutting-edge program trains sales professionals to build relationships that open more doors and close more sales.  Participants learn concrete, practical selling techniques that help them establish rapport and create solutions. Sales Advantage focuses on consultative selling and examines the steps to sell customers based upon listening to what they need. Sales Advantage’s proven method can be customized and applied to any field.

High Impact Presentations

Whether you’re persuading colleagues, selling to a client, energizing a team or showing an idea to senior management, your ability to present can mean the difference between success and failure. This seminar is as close as you can get to having a personal coach. You present at least seven times over the course of two days. Your presentations are videotaped and evaluated. At the end of each presentation, you get expert, one-on-one coaching. The class is small. The environment is supportive. And the results are outstanding.


First Reference

Established in 1995, First Reference Inc. provides Canadian organizations of any size with practical and authoritative resources to help ensure compliance with payroll and employment law and to establish robust internal controls in the areas of human resources, accounting and finance, corporate governance, information technology, not for profit, and operations and marketing.

First Reference provides comprehensive, reliable and easy-to-use resources for Canadian businesses. With our products, employers, managers, executives, business-owners and others can:

  • Find quick solutions to all their business needs, including human resources
  • Access 1000s of sample policies, procedures, forms, checklists and more
  • Build sound internal control and management systems for HR, finance and accounting, not for profit, information and technology, and operations and marketing
  • Find the right ready-to-use policies for their province
  • Stay current and knowledgeable about responsibilities and obligations to minimize personnel problems and government fines and penalties
  • Use the PolicyPro and HRtrack software to better manage HR and organize and collect personnel information and easily create reports vital for administrative, due diligence and records retention purposes

Human Resources Advisor contains 3 editions: Western, Ontario and Atlantic

This manual contains legally-reviewed answers to your daily employment law and payroll questions.

Accessibility Standards PolicyPro®

The PolicyPro is the only one of its kind offering all the resources you need to deal with the Accessibility for Ontarians with Disabilities Act (AODA) standards. The manual goes beyond covering what is required by law. It provides practical advice, tools and resources to help you meet your compliance requirements on time and with confidence.

Finance & Accounting PolicyPro®

Policies and procedures are essential to communicating internal controls but it takes a lot of work to create and maintain them. Finance & Accounting PolicyPro can save you a significant amount of time to draft and update your policies. FAPP offers over 140 sample policies, procedures and authoritative commentary in the areas of finance, corporate governance, operations and marketing.

Human Resources PolicyPro®

Alberta Edition
Atlantic Edition
British Columbia Edition
Manitoba &
Saskatchewan Edition

Ontario Edition
Quebec Edition

First published in 1999, Human Resources PolicyPro® is designed to meet the needs of human resources and payroll managers and employers across Canada, regardless of the size or complexity of the business. The comprehensive and easy-to-use Human Resources PolicyPro® is a practical and reliable HR reference manual to manage your personnel and develop HR policies and procedures to comply with employment and labour laws across Canada, including the federal jurisdiction.

With Human Resources PolicyPro®, all of the researching, writing and formatting are done for you! This all-in-one policy-building resource offers not only sample policies but also commentary and related precedents to help you understand each policy in the context of relevant legislative requirements such as: recruitment, job descriptions, career management, training, payroll and compensation, performance management, conflict management, working conditions, health and safety, reasonable accommodation, and pay equity, among others.

Human Resources PolicyPro® consist of a print and electronic version that includes commentaries analyzing in detail the employment law and payroll principles in force in your province, access to a tremendous amount of sample policies and procedures, lists of control and HR forms, and a newsletter notifying you of recent developments relating to labour and employment law.

Information Technology PolicyPro®

Managing IT risks and cyber security are essential in today’s business environment. You need to be ready when the unexpected occurs. Information Technology PolicyPro provides a practical and effective way of designing, implementing and reviewing controls over your IT in the context of your overall business strategy. The resource helps you:

  • Establish a more holistic approach to risk management
  • Assess the risks and find just the right policy to fit your needs
  • Acquire a more well-rounded understanding of current and potential IT issues