Professional Service Advisor Certificate Course

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Professional Service Advisor Certificate Course

This course is offered by the School of Transportation at SAIT Polytechnic in Calgary, AB. Develop the skills to professionally interact with customers and technicians in the Recreation Vehicle industry. Learn how to manage daily transactions with service customers, build strong relations and develop high Customer Service Index (CSI) and repeat business through professional advising.

Action-based learning includes:

  • Managing work orders
  • Selling vehicle maintenance
  • Communicating with customers, technicians, parts staff and management
  • Service follow-up
  • Addressing customer concerns
  • Understanding gross profit and upsell

 

Program date

February 19 – March 30, 2019 (Tuesday, Thursday evenings and Saturdays)

 

Tuition and fees

Cost: $2,500 + GST (including textbooks)

 

Registration

This is a block registration; you must register for all courses concurrently.

To register: Call 403.284.7248 or email, advising@sait.ca

Block Code: PSA-NOV