Fixed Operations Manager
Scope of Work
Fixed Operations Manager Full Time
Fraserway RV is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.
We are seeking for a highly motivated and career-minded Fixed Operations Manager to join our Team at the Fraserway RV, Edmonton Dealership, AB. This is an exciting and dynamic role which presents a rewarding opportunity to serve an adventurous, outgoing audience. The role offers professional growth in a supportive, entrepreneurial environment alongside competitive pay and benefits. This role reports to the General Manager, Edmonton.
The Fixed Operations Manager will oversee all aspects in the Parts and Service areas at the the Edmonton Dealership. The successful candidate will provide direction to the Parts and Service teams and other staff to ensure the Dealership meets and exceeds the targets for productivity and customer service while ensuring a positive work environment that meets company values, vision and mission.
The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).
•Adhere to the company Mission, Vision & Values
•Manage revenue, expenses and profitability to agreed-upon targets
•Ensure all aspects of the location operations and facilities are in accordance to Fraserway RV Branding, policies and procedures.
•Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
•Manage and improve synergies between Parts and Service
•Mentor staff to improve their skills and guide their career development opportunities within the company
•Conduct regular team meetings
•Develops and maintain facilities to display our commitment to excellence
•Responsible for recruitment, hiring, terminations and performance management for the teams.
•Conduct regular performance appraisals for all Parts and Service staff.
•Develop and monitor training for staff (in conjunction with the GM and HR/Training)
•Achievement of KPIs set for dealership and for personal performance.
•Any other items, as directed by the GM
•Oversee and manage the Service department’s operations and scheduling.
•Manage quality assurance – setting quality standards, maintaining quality of all shop activities.
•Ensure completion of shop maintenance and repair work.
•Address customer complaints and inquiries in a courteous, professional manner.
•Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
•Oversee and direct Service department resource and workforce issues for the organization.
•Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
•Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
•Enhance and develop policies, procedures and service systems to meet the goals of the department.
•Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
•Analyze and report on the department’s daily, monthly and annual key performance indicators and industry trends.
•Measure and monitor key indicators of the service delivered.
•Examine reports to determine the operational activities of the shop and ensure optimum performance.
•Responsible for the profitability of the parts department while controlling costs, building a loyal clientele, maintaining good employee relationships, and setting and maintaining sales and profit objectives
•Plan, assign, and direct all Parts employees
•Evaluate performance of Parts employees and provide guidance for improvement where necessary
•Resolve customer concerns.
•Develop, implement and maintain processes to raise our customer service levels
•Liaison between the dealership and suppliers
•Manage parts inventory
•Complete a summary of daily sales
•Oversee to maintain required shop parts
•Improve productivity through systems and process development for the Parts and Service departments
•Evaluate, design and implement solutions that will enhance the dealership’s effectiveness and efficiency. This includes analyzing and re-engineering business functions as well as recommending and introducing new systems and applications in order to eliminate redundancies and streamline workflow
•Manage growth and business direction through an annual planning process engaging the management team
•Oversee the development of the annual departments plans for Parts and Service
•Manage dealership advertising content and promotional offers
•Manage client’s complaints that staff are unable to rectify and take the necessary steps to resolve complaints.
•Manage staffing issues as required
•Monthly, quarterly and annual review of financial statements
•Develop annual budgets
•Planning and developing short and long-term goals and objectives
•Manage departments growth and profitability
Professional Requires and Experience
•At least 5 years’ experience running a business unit and leading a management team
•RV industry experience added asset
•Excellent understanding of sales, finance and management.
•Business system and process development
•Solid knowledge of; income statements, business processes, recruitment etc.
We thank all candidates for applying; however, only those selected for an interview will be contacted.