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Seasonal Guest/Customer Service Representative

Job Posting Date:
August 10, 2020

Scope of Work

Our Guest Service Representatives are responsible for building positive connections with Guests while ensuring they know how our RVs work.


• Review our reservation system throughout the day to add information or check Guests’ arrival and departure information
• Welcome Guests to CanaDream with a friendly smile
• Complete check-in procedures and unit pickups according to established standards
• Present CanaDream’s Guest Guide in a positive manner
• Build a positive connection with Guests while showing them how the RVs work
• Conduct the interactive demonstration of the RVs
• Perform the Front-Line Inspections (quality control step) of the RVs before Guests pick up the RVs
• Provide accurate information to potential CanaDream Guests, create quotes and complete reservations both in person and over the phone
• Provide local travel information to Guests picking up
• Resolve Guests’ complaints and process authorized refunds
• Notify the RV Technicians or the PDI Technicians if damage has occurred and repair or maintenance is required for the unit
• Assist the Prep Department with cleaning when required
• Other duties as assigned

Essential Qualifications

• Ability to speak a second language is highly desirable
• Excellent, proven customer or guest service and communication skills
• Positive attitude
• Excellent problem-solving skills and strong attention to detail
• Previous experience working in a hotel or tourism-related business is an asset
• Must be able to work shifts, weekends and holidays
• Must have a valid driver's license with a clean abstract

Preferred Skills

  • customer service
  • interpersonal
  • organizational
  • attention to detail
  • strong communication
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