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Service Advisor

Fraserway RV
Full Time
Job Posting Date:
April 09, 2018

Scope of Work

We are looking for an Experienced Full-time, Service Advisor to join our Fraserway RV Service Team in Abbotsford, BC. You will work as part of our Service Team where we do everything possible to ensure our customers’ vacation dreams are realized.

This is a full-time position that includes working rotating Saturdays.


Handle incoming phone calls in a professional manner
Provide prompt, courteous and accurate service to customers at the front counter
Check in customers upon arrival for service appointment
Open and close work orders within the required time frame
Deal with customer issues, requests, questions and complaints in a timely manner
Accurately record customers repair requests
Keep customers updated as needed regarding ongoing repairs
Providing estimates and quoting repair work
Liaise with technicians on all work being performed
Work with insurance & extended warranty companies to get claims processed
Collecting payment for work done
Work with the Special Order parts team to order
Coordinate appointment scheduling with Appointment Coordinator upon receipt of special order parts
Gain knowledge of warranty policies & practices
Perform other administrative tasks as required
Participate in any technical training or development training that is made available
Assisting in warranty with manufacturers and warranty administration as directed by the Director of Service & the Assistant Service Manager

Essential Qualifications

Experience working in a Service Department, preferably in the Automotive, Mechanical, Marine or similar industry
General understanding of mechanical/technical terms is preferred
Customer Service savvy, with conflict resolution experience
Very well organized and able to multitask
Excellent oral and written communicator
Works well under pressure and in a fast paced environment
Intermediate proficiency using computers
Professional telephone etiquette

Human Resources
30440 South Fraser Way, Abbotsford,

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