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Service Manager/ Shop Foreman- RV 10

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Company:
The Adventurer Group
Category:
Service
Status:
Full Time
Job Posting Date:
July 26, 2017

Scope of Work

The Adventurer Group is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure.

We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

We're looking for high caliber people who can help us defy convention and go beyond the status quo as a Service Manager/ Shop Foreman. This is a Full Time, Permanent position for our flagship Cookstown Branch.

Accountabilities

Job Responsibilities include but are not limited to:

• Adhering to the company Mission, Vision & Values
• Responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit objectives, and maintaining service records
• Hiring, coaching and directing all Service Department employees
• Scheduling work in and out of shop
• Ensuring that all parts, tools & time are available for technicians to complete the work
• Ensuring that all Service employees, regardless of experience, receive training and development
• Assisting in warranty liaison with manufacturers and warranty administration
• Providing estimates and quote repair work
• Tracking technician productivity
• Ensuring a balance between efficiency, labor rates and expenses
• Resolving customer concerns.
• Maintaining a clean and professional service shop and service counter area
• Developing, implementing and maintaining processes to raise our customer service levels
• Setting and maintaining sales and profit objectives, and maintaining service records
• Communicating well with the location’s management
• Responsible for a safe and clean work environment
• Flexibility to work outside normal work hours/weekend, as required
• Any other items, as directed by the General Manager

Essential Qualifications

Qualifications required for the Job are:

Educational requirements
• High school education
• Leadership and Management Training
• Level 1 RV certificate

Experience requirements
• Service Manager/Shop Foreman
• RV and Trailers
• Business procedures
• Employee relations
• Customer Service

Interpersonal skill requirements
• Ability to motivate, coach and mentor
• Leadership capability
• Excellent communication skills
• Tact and Diplomacy
• Strong organizational skills
• Team player
• Organizational and priority-setting skills
• Problem solving and analytical skills
• Ability to multitask
• Service orientated

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