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Special Order and Speciality RV Parts Person

Fraserway RV
Full Time
Job Posting Date:
February 28, 2018

Scope of Work

The Special Order Parts Specialist is primarily responsible to identify and source special order parts, coordinating with manufacturer’s parts departments, internal service department personnel, and Customers. The Special Order Parts staff report directly to the Special Order and Wholesale Parts Manager.


Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
Follow all Special Order and Work Order processes outlined by the dealership
Follow up with all Special Order Parts to ensure parts have been ordered and are invoiced out in a timely manner
Verify prices, parts numbers, and enter orders into computer
Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and online supplier websites
Ability to provide substituted parts information for obsolete/upgraded parts based on experience and information obtained from suppliers
Assist in returns of defective parts ordered by any Special Order Parts staff
Assist in researching price quotes, ordering parts and driving to pick up parts
Assist Service Writers, Warranty Writers, and/or RV Technicians as needed
Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers as well as provide updated ETA's and communicating accordingly
Establish a good relationship with distributors, manufacturers, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
Maintains computer database by entering new and updated customer and account information
Any other items, as directed by the Parts Manager.

Essential Qualifications

Attention to detail
Ability to think outside of the box
Using the tools at hand to come up with the best solution
Works well under pressure
Works well in a Team environment
Brings a good attitude to work
Ability to show care and attention to our customers and the importance of getting our SO parts in both accurately and in a timely fashion
Secondary education and/or RV related experience
Strong computer skills
Basic knowledge of mechanical/electrical parts
Leadership qualities
Special Order Parts in a related industry (an asset)
RV industry experience (an asset)

Human Resources
30440 South Fraser Way, Abbotsford, BC

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