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Whitehorse Station Supervisor

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Company:
CanaDream
Category:
Other
Status:
Full Time
Job Posting Date:
January 09, 2019

Scope of Work

The Station Supervisor is responsible for the day to day operation of the station. He/she must possess robust leadership skills, high personal and professional standards, be a hands-on leader and have a solid knowledge of RV New and Used, Finance and Fixed operations. A “servant leadership” style and willingness to commit to established processes and procedures are required.

Accountabilities

• Assist in the day to day leadership and execution drive for the Service, Guest Services, and Preparations departments
• Create a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility
• Make management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency
• Assume responsibility for overall performance, profitability, growth, direction and success of the Service, Guest Services and Preparations departments
• Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of employees
• Ensure that Cast members are scheduled according to station needs and budgetary requirements
• Enforce training as implemented by head office – actively coach Cast members to continuously improve their skills and contribution to CanaDream
• Distribute companywide communications to applicable Cast members in a timely manner
• Teach and coach Cast members to “think” how can we make things better for our Guests, Customers and for CanaDream
• Motivate, instill a sense of pride and ensure that all Cast members perform their role with an attitude of “It’s our pleasure and we are happy to!”

Essential Qualifications

• Excellent written, verbal and electronic communication skills.
• 3-5 plus years of experience in business operations
• Excellent planning and forecasting skills
• Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
• Work cooperatively and effectively with others to set goals, resolves problems and make decisions that enhance the organization’s effectiveness
• Anticipate, understand and respond to the needs of internal and external Guests and Customers to meet or exceed their expectations within the organization parameters
• Excellent organizational, strategic planning and implementation skills
• Detailed oriented and the ability to follow through

Preferred Skills

  • Leadership
  • Communication
  • Operations Management
  • Computer
  • Forecasting and Planning
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