Parts/Service

The positions listed below are front line and management staff that deal directly with customers on a daily basis either in person, online or over the phone. The communicate customer needs and requests directly to the shop personnel as well as other departments in the dealership.  

18  Service with Tech 1

  • Schedule work in and out of shop
  • Hire, supervise and direct all apprentices and service technicians
  • Ensure that all parts, tools and time are available for technicians to complete the work
  • Responsible for a safe and clean work environment
  • Ensure that all technicians, regardless of experience, receive training and upgrading
  • May assist in warranty liaison with manufacturers
  • Provide estimates and quote repair work
  • Track technician productivity
  • Responsible for ensuring the profitable operation of the service department at maximum production while controllingcosts, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit objectives, and maintaining service records
  • Ensure a balance between efficiency, labor rates and expenses
  • Coordinate operations in the service department to obtain maximum utilization of resources (personnel and equipment)and prevent operational delays affecting other departments
  • Supervise and communicate with shop foreman to ensure an adequate workflow for technicians to remain efficient andprofitable while maintaining a high level of customer satisfaction
  • Ensure sold units are ready on time for delivery
  • Review work orders for accuracy and completion and distribute accordingly
  • Assist service writers with phone calls and customers at the service counter during peak times
  • Assist with service call scheduling
  • Available to provide technical assistance
  • Clarify and attempt to correct reasonable customer dissatisfactions that cannot be addressed by service administrators
  • Ensure that service repairs are performed correctly by performing spot checks on jobs
  • Authorize service policy and goodwill repairs according to company policy
  • Meet and confer with all service customers
  • Complete service orders
  • Delegate work to technicians from work orders
  • Perform estimates for time and parts required
  • Complete work order once service is complete
  • Collect payment for work done
  • Communicates with manufacturers on warranty claims
  • Estimate repair hours
  • Obtain manufacturer approval for each claim
  • Invoice manufacturer for all authorized warranty work
  • Communicate with service department on the status of the warranty claim
  • Review warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Interviewing, hiring, and training parts employees
  • Plan, assign, and direct parts personnel
  • Address complaints and resolve problems
  • Complete a summary of daily sales
  • Manage parts inventory
  • Confer with service manager for required shop parts
  • Approve parts inventory purchases and stay informed of all the latest innovations
  • Liaison between the dealership and suppliers
  • Set stock levels and selection of items for weekly orders
  • Responsible for all aspects of inventory control including replenishment, stocking, cycle counting, and physical inventory
  • Marketing parts and accessories
  • Assist in retail customer purchases
  • Knowledge of the location of all parts and some knowledge of uses and installation techniques
  • Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
  • Verify prices and enter orders into computer
  • Analyze customer requests for parts, provide parts information and prices
  • Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
  • Responsible for following up on back orders by checking with other parts personnel and sources to determine status of
  • orders and provide answers to customers
  • Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices
  • Control shipping and receiving of parts and accessories
  • Monitor inventory and updating the retail purchasing area
  • Advise management on parts/accessory inventory levels and restock shelves as necessary
  • Maintain a clean and safe warehouse environment
  • Build displays and assist in part sales when required
  • Maintaining a fleet of rental units
  • Oversees booking and billing of new and existing rental contracts
  • Conduct pre-trip orientation with customer and post-trip inspection
  • Work closely with the service department on assessing damages and repairs needed
  • Develop marketing campaigns
  • Prospect and seek opportunities to affiliate with tourism bureaus
  • General rental quotes and follow ups with prospective rental customers
  • Welcomes guests and completes check-in procedures and unit pickup
  • unit departure and drop-off inspections
  • Provides guest services including arranging shuttles, providing travel advice, and answering guest questions
  • Notifies the RV Technician or the PDI Technician if damage has occurred and repair or maintenance is required
  • Orders office supplies, replenishes brochures, general office tasks
  • Handle incoming phone and online inquiries about RV rentals
  • Coordinates booking and billing of new and existing rental contracts
  • Other administrative functions as required