Receptionist
Scope of Work
CanaDream is seeking a Seasonal Receptionist to serve our guests, customers and the public for our upcoming 2023 season.
It takes a special kind of person to do this job. Those most successful in this role are helpful, friendly, courteous, and excel at connecting and building rapport with people from all walks of life.
Accountabilities
• Welcome Guests to CanaDream with professionalism, enthusiasm and passion.
• Respond to telephone, email, and in-person inquiries from Guests, Customers, clients and visitors.
• Answer all incoming calls in a professional manner using CanaDream language.
• Screen and direct telephone calls to the appropriate personnel.
• Provide appropriate information to our Guests, Customers and visitors.
• Receive and sort mail and incoming deliveries.
• Prepare and dispatch mail and courier deliveries daily.
• Assist front counter staff with scheduling Guest pick-ups and drop-offs.
• Provide Reservations support.
• Provide support to other CanaDream departments within scope and as requested.
• Perform general clerical duties as requested.
• Respond to or appropriately direct service calls received overnight.
• Maintain guest services area, including beverage area.
• Monitor the use of supplies and equipment.
• Organize, maintain and coordinate office records and files in their appropriate locations.
• Type forms, letters, reports and memos as necessary.
• Ensure that the appropriate evacuation procedures are carried out in the event of an emergency such as making the announcement over the intercom.
• Perform other duties as assigned.
Essential Qualifications
• Ability to speak a second language is highly desirable; preference is given to candidates who can speak German, French, Mandarin, Cantonese, or Dutch.
• Excellent, proven customer or guest service and communication skills.
• Positive attitude.
• Excellent problem-solving skills and strong attention to detail.
• Previous experience working in a hotel or tourism-related business is an asset.
• Must be able to work shifts, weekends and holidays.
