Seasonal Guest Service Agent
Scope of Work
Interacting with international and domestic guests while showing them how there RV works.
Accountabilities
• Reviewing our reservation system throughout the day to add information or check Guests’ arrival and departure information
• Welcoming Guests to CanaDream with a friendly smile
• Completing check-in procedures and unit pickups according to established standards
• Presenting CanaDream’s Guest Guide in a positive manner
• Building a positive connection with Guests while showing them how the RVs work
• Conducting the interactive demonstration of the RVs
• Performing the Front-Line Inspections (quality control step) of the RVs before Guests pick up the RVs
• Providing accurate information to potential CanaDream Guests, creating quotes and completing reservations both in person and over the phone
• Providing local travel information to Guests picking up
• Resolving Guests’ complaints and processing authorized refunds
• Notifying the RV Technicians or the PDI Technicians if damage has occurred, and repair or maintenance is required for the unit
• Assisting the Prep Department with cleaning when required
• Other duties as assigned
Essential Qualifications
• Must speak French
• Excellent, proven customer or guest service and communication skills
• Positive attitude
• Excellent problem-solving skills and strong attention to detail
• Previous experience working in a hotel or tourism-related business is an asset
• Must be able to work shifts, weekends and holidays
