warranty administration Training

mike molino rv learning center

Designed for: Anyone with interests in parts sales and warranty administration
Delivery: Online

The Mike Molino RV Learning Center training and certification programs are pivotal in upholding a superior level of professionalism and efficiency amidst dynamic market changes. Supported by Recreation Vehicle industry stakeholders, the Learning Center presents five certifications, acknowledging individuals for their profound understanding of their roles and unwavering commitment to professionalism in the RV industry.

Empower service and parts departments to excel as top-performing teams that cultivate trust and loyalty among customers. The Mike Molino RV Learning Center, in collaboration with The Ohio State University's Center for Education and Training for Employment, delivers advanced instructional materials aimed at enhancing efficiency and minimizing Repair Event Cycle Time (RECT) .

Master Warranty Administration for Your RV Dealership

This comprehensive online course equips your team to excel in warranty administration. They'll gain expertise in:

  • Processing repair orders & claims

  • Managing parts & payments

  • Building customer & supplier relationships

By streamlining processes and ensuring accurate claims processing, your team will minimize errors and maximize customer satisfaction. The course leverages industry best practices and covers 43 key competencies, preparing your staff to exceed expectations.

Key benefits:

  • Reduced Errors & Delays: Streamlined workflows minimize mistakes and expedite claims processing.

  • Enhanced Customer Satisfaction: Efficient processes ensure a smooth warranty experience.

  • Industry-Specific Expertise: Learn from RV industry experts and best practices.

This course empowers your team to become warranty administration specialists, optimizing efficiency and customer satisfaction.

This comprehensive warranty administration course, designed for experienced fixed operations personnel in RV dealerships, covers everything you need to know in 11 modules. You'll learn the ins and outs of processing repair orders, handling warranty claims and parts, managing payments, building relationships, and even checking in new units. While the course itself doesn't grant certification, it prepares you for the RV Learning Center's certification program by focusing on key skills and best practices.